Critical Labs UK is an online platform providing product information and general customer support.

You can contact our support team through the official contact channels provided on our website. Please include your order or enquiry reference where applicable so we can assist you efficiently.

Processing times can vary depending on product availability, payment confirmation, order verification, weekends, public holidays, and other circumstances. Any estimated processing time should be treated as guidance rather than a guarantee

Where tracking is available for a shipment, relevant tracking information may be provided after dispatch. Tracking updates can take some time to appear once a parcel enters the carrier’s network.

If your delivery appears to be delayed beyond the expected timeframe, contact our support team with your order reference. We can review the available delivery information and advise you on the next steps.

Yes we do.

Contact support as soon as possible if you need to correct delivery information. Changes may not be possible once an order has been processed or dispatched.

Available payment methods are Bank transfer and Crypto.

Where cryptocurrency payment options are offered, availability may depend on the payment provider, cryptocurrency, network, and jurisdiction. Always verify payment details carefully before completing a blockchain transaction.

Unless explicitly stated otherwise, delivery estimates are provided for guidance and cannot be guaranteed. External courier, postal, customs, and logistical issues can affect delivery.

Packaging options and requirements may vary according to the product, destination, carrier, and applicable regulations. Any available packaging information will be provided through the relevant order process

Product quality requirements can vary by product category and applicable regulatory framework. Customers should review available product information and documentation and contact support if they require clarification.